OnceOnline |
Once is an Australian company dedicated to delivering financial solutions - simply, conveniently, and responsibly.
Its about gaining control of your finances and making better-informed decisions.
Once Pty Ltd provides a range of online products and services designed to help households better manage their finances.
With offices in Sydney, Melbourne, Brisbane and Perth, plus an Australian-based Customer Service Centre, Once is committed to becoming a leading provider of simple, convenient and commonsense financial solutions to Australian households.
OnceOnline helps fill gaps currently found in the marketplace, by providing innovative and straightforward alternatives to assist you to gain control of your finances and make better informed decisions.
Established in Sydney in 2004, Once has the backing of the highly successful Yanlord Group, which has diverse interests in a variety of industries including property and financial services in Asia and Australia.
Its property business, Yanlord Land is listed on the Singapore Stock Exchange with a market capitalisation in excess of USD $2.1 billion, as at September, 2008.
Our management team and operations staff are Australian based, and together possess a wealth of experience in banking, billing, finance, customer relations and IT.
Stability
Once Pty Ltd is an Australian company and is backed by the highly successful Yanlord Group. One of its subsidiaries Yanlord Land, is listed on the Singapore Stock Exchange, and has a market capitalisation of USD $2.1 billion, as at September, 2008.
In order to ensure our products meet our customers needs, the Yanlord Group has invested in excess of AUD$80 million towards the development of our technology, operations and marketing.
Customer service
We have built our business on truly innovative products and the quality of our customer service. To assist us to maintain a high level of service, we use only Australian-based customer service centres.
Once is committed to a complaint resolution system that is fast, efficient, courteous and fair. We maintain a documented complaint handling policy and are party to an accredited external dispute resolution scheme.
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